Frequently Asked Question

Q: How long is the lead time?
A: 3-5 working days for sample order; 7-14 working days for bulk order.

Q: Do you have any MOQ limit for LED light order?
A: No MOQ but 1pcs for sample checking is available.

Q: What’s your trade terms?
A: Usually EXW, FOB Shenzhen, CIF is acceptable, other terms are negotiable.

Q: What’s your payment terms?
A: T/T, Payapl, Western Union, Money Gram, Credit Card or other ways which both of us can accept.

Q: How can I get samples after placing order?
A: Usually buyers will receive samples at your door about 3-5 working days, Logos Lighting will ship the samples by following express courier: UPS/DHL/FedEx, etc.

Q: Does Logos Lighting design its products?
A: Yes, Logos Lighting designs and assembles all the products we are selling. Our engineers have abundant knowledge of optics, electronics, mechanics and thermal management, as well as LED technology. Some of them have successful experience to design lighting products for world famous brands. Our basic principle to design internal driver and circuit is safety under CE/UL list possibility and reliability.

Q: Can Logos Lighting do ODM or offer OEM product?
A: Logos Lighting has gained a lot of experience on OEM and ODM projects.

Q: Is it OK to print my logo on LED light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q: How to proceed an order for LED light?
A: 1. Let us know your requirements or application.
     2. We quote according to your requirements or our suggestions.
     3. Customer confirms the samples and places deposit for formal order.
     4. We arrange the production.

Q: How to get the lamps if I place order, and how long?
A: Once order confirmed, we will arrange production ASAP, the lead time is around 7-14 working days according to respective orders.
We usually delivery door to door DHL/FedEx/UPS express for small or small orders, which only takes 3-5 working days to your address. And also, by air or sea is available for large quantities.
If you have a forwarder in China, can also send via your own forwarder.

Q: What’s your average products defective rate?
A: Our products are produced in strict quality control system and the defective rate usually is less than 0.2%. We offer some spare products according to order quantity on mass production.

Q: How to deal with defect products?
A: We offer free replacement. During the warranty period, we will repair or send new products including shipping costs as replacement. We will discuss solutions together for any other problems.

Q: What’s your warranty for products?
A: 3 and 5 years warranty for different kinds of products. During the period, if customers have the approval showing product quality issues and if certified by Logos Lighting’s engineers, we would request customers to ship back the failure parts or we send new goods directly for free.
Meanwhile, we have a very strict quality control system in the whole proceed of material check, production line, testing, after production etc.

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